Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Trek Store Madison offers free standard ground shipping on all orders with the following exceptions:

  • Items subject to additional shipping and handling charges because of size or weight are excluded. Oversized shipping charges for such items will be applied at checkout.
  • Offer valid only on orders placed at trekstoremadison.com
  • Offer not valid on return shipments, special orders or prior purchases
  • Offer is limited to stock on hand and items fulfilled through our warehouses, is nontransferable and is not redeemable for cash.
  • Offer limited to standard shipping, continental U.S. addresses only
Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $100.00 FREE $19.99 $34.99 FREE
$100.01 and over FREE $25.99 $39.99 FREE

Shop our online catalog now!

Note: Bike orders out of the warehouse take up to 5 business days to arrive at our store and to be built. We will call you when your bike is ready to be picked up. Bike orders out of our store stock will be ready in 1 business day. Clothing, parts & accessory orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!